How can we help?

To reset your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you a link to create a new password. The link is valid for 24 hours.

You can upgrade your subscription plan by going to Account Settings > Billing. Click on "Change Plan" and select the plan that best fits your needs. Your billing will be prorated for the remainder of your current billing cycle.

Campaigns are one-time email sends to a specific audience, while automations are triggered email sequences based on subscriber actions or time intervals. Automations run continuously once set up, sending emails automatically when conditions are met.

To import existing subscribers, go to Subscribers > Import. You can upload a CSV file with your subscriber data or copy and paste from a spreadsheet. Make sure your file includes at least the email address field and follows our formatting guidelines.

Yes, we recommend using your own domain for sending emails to improve deliverability and brand recognition. Go to Settings > Sending > Domains to set up domain authentication with SPF, DKIM, and DMARC records.

If you exceed your monthly email limit, you'll be charged an overage fee based on your plan's per-email rate. You can set up email limit notifications in your account settings to avoid unexpected charges.